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Agile Workforce Solutions: Leveraging On-Demand Staffing with ServiceNow 

July 5, 2023

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Agile Workforce Solutions: Leveraging On-Demand Staffing with ServiceNow 

Due to the ever-changing world of work, companies find themselves constantly adjusting to the demands for specific skills and employees in their workforce. Aside from the time and cost needed to conduct the process of hiring, organizations are also faced with the problem of not being able to find suitable candidates for open positions. 

So, how can a business like yours bridge its existing skills gap? The answer lies in recruiting an agile workforce. 

Acquiring an Agile Workforce 

An agile workforce refers to a group of people working for the same organization who can quickly and easily adapt to a shifting work environment.¹ 

The employees that make up this group have the skills, abilities, and expertise needed to adjust to new working responsibilities and titles. They can do so accordingly based on the needs of companies and organizations that hired them. 

According to a systematic review of the topic, an agile employee can be described using four specific adjectives. 

  • Proactive – It’s a skill that allows an individual to predict possible shifts and changes in their work. For example, being able to anticipate problems or issues even before they happen helps them be ready to respond properly. 
  • Flexible – The ability to quickly adapt to different tasks and processes gives an agile employee the edge in a changing work environment. It also allows them to perform efficiently despite any unforeseen circumstances. 
  • Resilient – Sudden changes can sometimes be overwhelming to people. An employee must be resilient so they can quickly adapt to new concepts and practices related to their work to overcome these negative emotions. 
  • Competent – Employees must be competent with regard to their cognitive and technical abilities to continuously adjust, learn, and improve. They must also have mastery of the basic skills and concepts needed for the field they’re working in. 

The Formula for an Agile Workforce 

To ensure workforce agility without any friction within your company, there are two vital factors that go hand-in-hand that you should consider utilizing. They are on-demand staffing and ServiceNow.  

On-Demand Staffing 

Finding skilled individuals to fill open positions in your company can already be a difficult task. What harder it must be to search for experts who can continuously adapt to changing responsibilities and job descriptions? 

Instead of conducting the process of hiring without any guarantee of success, it ‘s a better option for you to leverage external sources to find the people you need. This is where on-demand staffing enters the picture. 

With the help of trusted staffing companies like Raso360, you can have access to hiring different types of employees. Whether you’re looking for contractors to finish a project or for freelancers to provide their skills, on-demand staffing can help you build the workforce that you need. 

ServiceNow 

As a platform made specifically to manage workflow and automate repetitive tasks through the usage of cloud-based data, ServiceNow is a comprehensive tool you can use to streamline your business processes. 

It gives you the option to centralize your platform, making it easier to observe both the people in your company and your external stakeholders. 

ServiceNow offers tight security, which ensures the safety of your company’s data and information fed into the system. It also gives you the capability to remain transparent especially when coordinating with internal and external partners. 

Benefits of On-Demand Staffing with ServiceNow 

If you choose to enlist the help of a staffing firm, the benefit of using ServiceNow as your platform is maximized. 

Through digitizing your processes and employee performances, you’re giving your chosen staffing partner the chance to collaborate with you. Together, you can observe cloud-based data and use it to specify what your company needs with regard to your workforce. 

Once on-demand employees are integrated into your company, ServiceNow also gives your external partners the ability to keep track of their workers. This ensures efficient management and increased productivity for your temporary staff. 

Read More: How Implementing ServiceNow Encourages Diversity 

Aside from seamless collaboration and optimized utilization of experts, on-demand staffing with ServiceNow also brings you the following three advantages: 

1. Adapt to changing business needs. 

The world of work is often shifting with new trends emerging in different fields. For your company, this means there is constant pressure to adapt to these changes to maintain a competitive edge.² 

Utilizing on-demand staffing ensures you have the experts you need for any new projects and ventures created. On top of this, using ServiceNow can help you keep track of the additional services and staff you may require. 

For example, you heard of the newest technological advancement and you’re interested in incorporating it into your business. Unfortunately, your current employees don’t have the expertise needed for it to work.  

In this case, hiring from an outside source like an on-demand staffing agency can help you start your company’s venture with urgency. No need to waste time finding people on job boards since your external partner already has the qualified people you need. 

What if you already have skilled employees and you’re just not sure if they’ll be enough for your planned project? In this scenario, the staffing firm can continuously monitor the project’s progress through ServiceNow. If the data shows the need for more skilled individuals, they can provide them accordingly. 

2. Scale workforce on demand. 

Another benefit of purchasing on-demand staffing services that use ServiceNow as its primary organization program is that you’ll have the capability of upscaling or downscaling your workforce anytime you need. 

Instead of adjusting your projects to the workforce you have, let the scale of your workforce adjust for you. This benefit is specifically helpful to companies that have fluctuating product demands or those with seasonal projects. 

With ServiceNow, you can keep track of incoming workload as well as employee performances. If demands are high and overwhelming, on-demand staffing can provide experts and temporary employees to help your current workforce. In this scenario, the surge in workload is welcomed for the growth of the company instead of it being detrimental to employee productivity. 

Once projects are finished and demands for your services or products are lower, you can amicably relieve temporary staff of their duties and responsibilities. 

3. Optimize resource allocation. 

On-demand staffing can efficiently replace your hiring and onboarding processes. As mentioned, you can scale your workforce immediately without needing to worry about your company’s budget. 

The responsibility of finding the right people and ensuring they’re ready for work shifts to the staffing firm you chose. Since they will handle all tasks related to human resources, you can allocate your resources to other important factors. 

Read More: How To Increase The Profit On Your ServiceNow Projects 

For example, instead of spending money on job advertisements, you can use it to invest in advanced technology inside your offices. Or rather than hiring recruitment managers, you can allocate the budget to benefit your employees. All of these scenarios are possible once your resources are managed and streamlined with the help of on-demand staffing and the ServiceNow program. 

OPTIMIZE YOUR BUSINESS WITH THE HELP OF AN AGILE WORKFORCE  

As an organization-centric company, Raso360 offers services and solutions focused on your needs. Whether you need award-winning processes or personalized services, we are sure to be the right staffing firm for you. 

Allow us to empower your business with the right candidate. Contact us today to learn more! 

References 

1 Moh’d, Shaima. “Agile Workforce: Attributes and Metrics” Agile Business. Jun. 2023, https://www.agilebusiness.org/resource/agile-workforce-attributes-and-metrics.html 

2 Reeves, Martin and Diemler, Mike. “Adaptability: The New Competitive Advantage.” Harvard Business Review, Jul.-Aug. 2021, https://hbr.org/2011/07/adaptability-the-new-competitive-advantage 

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