Enterprise systems can make even the most complex business operations faster and more efficient. But sometimes, it can also demand a lot from your workforce, especially in terms of specialized skills and handling high volumes of repetitive tasks under tight deadlines. Learn more about how to choose the right ERP in our guide on selecting the optimal ERP solution.
AI agents—or autonomous AI models capable of performing tasks independently—have proven to be a powerful solution to workforce challenges created by enterprise systems. In this article, we’ll explore these challenges and the unique roles AI agents can play in solving them.
ERP Issues That Demand a Good Workforce Strategy
Enterprise Resource Planning (ERP) software like SAP, Oracle, and Microsoft Dynamics are powerful systems that help manage a wide range of business workflows, from financial services and human resources to supply chain and customer support.
Because of this large scope, it’s no surprise that companies often need to adjust their workforce once they start using ERPs. Here are a few specific reasons why:
ERPs Need Specific Skills
To start and keep using enterprise systems, you need people with special technical skills, such as change management, software development, data management, ERP administration, and troubleshooting.
Many ERP Tasks Can Be Too Repetitive and Time-Consuming
Teams often spend a lot of time and resources on manual work like data entry and report generation. This leaves them less focused on more valuable tasks.
There’s a Shortage of ERP Skills
As enterprise systems continue evolving, the U.S. workforce must keep pace with the skills needed to manage them. For example, recent data shows that 28% of SAP users are still struggling to find professionals who can handle their enterprise projects.¹
ERP Workloads Can Spike During Certain Seasons
Intense activities like year-end closing, quarterly audits, and system upgrades can demand a lot from your enterprise workforce. If your team is not enough for regular seasons, problems like work errors and burnout can easily happen.
How AI Agents Can Strengthen Your ERP Workforce Strategy
AI agents can play a pivotal role in addressing these enterprise workforce challenges. Thanks to their ability to handle complex tasks without constant human supervision, they go beyond simply speeding up small processes.
In fact, research published in the International Journal of Advances in Engineering and Management shows that using AI in enterprise systems leads to “significant improvements in operational efficiency, cost optimization, and user adoption rates.”²
Here’s how AI agents can enhance your ERP teams and projects:
1. Faster Candidate Screening for ERP Roles
Workforce strategy usually begins with recruitment. Even at this early stage, AI agents can play a crucial role in hiring ERP professionals.
Finding qualified talent for ERP projects can be a slow and demanding process. It’s not just about reviewing hundreds of resumes and scheduling interviews—you also need to be meticulous, because enterprise systems require real expertise and experience.
AI agents can make the screening process easier by handling the following tasks:
- Filtering resumes for specific ERP keywords you’re looking for.
- Comparing candidates to the job description requirements.
- Ranking applicants based on criteria like experience and certifications.
- Sending automatic updates to applicants.
- Scheduling interviews with candidates.
2. Simplified Employee Onboarding
Onboarding is crucial for your ERP workforce because enterprise systems cover a large part of a company’s operations. They usually involve multiple departments and require teams to know a wide range of skills.
Fortunately, AI agents can also support your workforce as you welcome new hires. Because they can make decisions by themselves, their onboarding support is not limited to simple automation tasks.
Here are a few examples of how AI agents can help you onboard ERP staff:
- Guiding new hires through your entire ERP system.
- Providing interactive tutorials based on the employee’s specific ERP role.
- Assigning and tracking completion of ERP training modules.
- Sending customized reminders about onboarding tasks.
3. Automated Data Entry
Now, we go to actual ERP work. Enterprise systems run on good data, which are usually taken from the following sources:
- Emails
- Invoices
- Spreadsheets
- PDF documents
- Scanned images
- Web forms
- Databases
If you’re still manually entering data like this into your enterprise system, you might be spending valuable time on tasks that agentic AI can already handle.
Enterprise AI agents can reduce reliance on manual data management, freeing your team to focus on higher-value work. Plus, during peak seasons when rapid data processing is crucial, AI agents can fill skill gaps without requiring you to expand your workforce.
Regulatory changes are also reshaping how companies handle ERP data and reporting—learn more about how new laws are impacting platforms like Salesforce, SAP, and ServiceNow.
4. Faster Report Generation
Extracting data and insights from ERPs is also vital. Creating reports helps your company identify issues and make smarter decisions. But for reports to be really helpful, it usually takes a lot of time and resources as you analyze large volumes of data.
On the other hand, AI agents can quickly gather data from your ERP system, organize it, and generate reports in a fraction of the time it would take a person.
So instead of spending days manually compiling your employees’ hours and productivity metrics, AI agents can do the job with more accuracy in a matter of minutes.
Similar to data entry, AI agents that create reports help your ERP team save on time and labor. You also gain support during busy seasons, as your team can access performance reports quickly—even while focusing on more complex tasks.
5. Automated User Support for ERP Tools
From recruitment to becoming full-time ERP workers, employees will always need help along the way. During onboarding and even months after, questions about your ERP system will always come up. Normally, people turn to their managers or teammates for answers.
However, imagine if AI chatbots could handle this. AI agents’ ability to understand natural language and access ERP knowledge bases allows them to answer user questions in real time.
For example, if an employee asks, “How do I generate a purchase order?” or “Where can I find last month’s sales report?”, the AI agent can give step-by-step instructions right away.
By implementing AI agents in this way, your IT support and ERP leaders can spend less time on routine employee questions, training, and refresher courses. Employees can resolve simple ERP issues faster without waiting for human assistance.
In fact, IBM reports that using AI agents can reduce the time to resolve issues by up to 26%.³
Need help integrating AI agents into your ERP workforce strategy? Let Raso360 help!
AI agents are still a young technology. We understand how daunting it can be to start using them, especially when you’re already dealing with ERP workforce issues. But you don’t have to handle these challenges alone.
Raso360 is a leading provider of tech consulting and staffing services, making us the ideal partner to help you implement AI agents for your enterprise needs. Since 2019, we’ve been trusted by many companies to deliver top-tier consulting and direct hire placements—and we’re excited to bring that same caliber of partnership to your organization.
Call us today and let’s empower your ERP workforce with AI agents!
References:
- ASUG. 2024 Pulse of the SAP Customer Research. Americas’ SAP Users’ Group, 2024, https://blog.asug.com/hubfs/ASUG-Pulse-of-th-SAP-Customer-Research.pdf.
- Biswas, Tanmoy. “The Role of AI in Automating ERP System Configuration and Customization: A Technical Analysis.” International Journal of Advances in Engineering and Management, vol. 7, no. 4, Apr. 2025, pp. 360-365. https://www.researchgate.net/publication/390742141_The_Role_of_AI_in_Automating_ERP_System_Configuration_and_Customization_A_Technical_Analysis.
- Hu, Charlotte, and Amanda Downie. “What Is Agent Assist?” IBM Think, 19 Feb. 2025, https://www.ibm.com/think/topics/agent-assist.
