Over the years, the world of work has transformed into an employee-centered landscape. The experiences of your employees have become one of the most important factors contributing to your company’s success.
With this in mind, how can you ensure your employees are happy? What would be the best tool you can use to make a positive impact on employee experience?
Instead of one tool, consider combining the services offered by both ServiceNow and On-Demand Staffing to obtain the best results.
Quick Service Overview
Before you can even combine the usage of two different tools, you need to first understand the basics. Here’s how they differ:
ServiceNow
This is a cloud-based platform that focuses on a wide range of service management solutions. It prioritizes the improvement of different business processes through automation.
With the help of ServiceNow, companies can improve workflow as well as overall collaboration within its walls. It gives stakeholders access to real-time data and information all gathered on its singular platform.
ServiceNow is also scalable and highly customizable so every company can tailor it to fit their needs. Overall, it’s a powerful tool that can be used to quickly disseminate information and analyze data to create effective solutions.
Read More: How To Increase The Profit On Your ServiceNow Projects
On-Demand Staffing
This refers to the action of quick sourcing and temporary deployment of workers that meet the client’s needs.
Instead of undergoing the entire hiring process, companies like yours can enlist the help of an outside source equipped with a wide pool of pre-screened professionals. These said experts can be deployed even on short notice and are sure to be qualified for the roles you need to fill.
Availing the service of on-demand staffing gives your company the flexibility to scale your workforce upwards or downwards. You can remain at ease knowing that your employees can be adjusted on demand.
The Synergy of the Two Services
It’s best to use both services at the same time to fully leverage the power of both solutions. Instead of focusing on one service, your company can achieve enhanced operational efficiency by merging the two.
Benefits of Combining ServiceNow and On-Demand Staffing
The term ‘merging’ doesn’t mean you have to reprogram one service or literally use them as one. Merging both services mean you can use them simultaneously and in support of each other.
For example, you adopted the use of ServiceNow to streamline communication within your company. Once you’ve implemented into your workflow, you can enlist the help of on-demand staffing based on the insights you’ve gained.
Doing so can result in many benefits not only for your company but also for your workforce. It can also enhance their employee experience. Below are some examples of these advantages.
Real-Time Solutions
Implementing both services can make real-time solutions possible for any part of the organization. Employees can use ServiceNow to instantaneously share data and information for others to see. This can ultimately improve employee engagement in your company.
Read More: Effective Use of ServiceNow Solutions for Better Employee Experience
When data is shared quickly, leaders would be able to give immediate solutions to their team. This would result in a culture of trust where your employees are confident. They can count on their leaders for a timely response. Also, having more trust helps foster a healthy working environment where effective communication is consistent and employee satisfaction is high.
Optimal Employee Support
ServiceNow can be used to effectively receive inquiries, reports, and requests from employees. On the other hand, on-demand staff can carry out the solution from the feedback received.
Imagine a scenario in the field of engineering as an example. Think of an engineering team working on a critical project with a very tight deadline. Unfortunately, half of the team caught the seasonal flu and couldn’t manage to get to work for a week.
Using traditional means, it would take time before their leader’s request for more people reach the higher-ups. Once there, the company would need to post job listings and conduct interviews just to fill the positions.
By the time help arrives, the deadline may have already passed, or the sick employees are back in the office. But if employees have access to ServiceNow, the engineering team can quickly send in their request to the proper authorities. As a response, the company could skip the time-consuming process of hiring and directly scale its workforce with on-demand staffing.
Increased Productivity
In connection to the previous benefit, being able to upscale or downscale your workforce can increase the productivity rates of your employees.
The ability to provide needed employee support ensures that your people are receiving the help they require during their day-to-day work. This means, with the help of constant communication through ServiceNow and on-demand help through staffing agencies, your people constantly have manageable workloads which can improve employee experiences.
Moreover, research proves that employees who work shorter hours show long-term productivity when compared to people who work non-stop every single day.¹ So by properly scaling your workforce, you are already improving both company efficiency and employee productivity.
Improved Employee Commitment
Having a responsive work environment and a company that provides timely support can lead to a positive employee experience, employee participation, and ultimately stronger commitment.
Since good employee experience matters to many people, having leaders and employers who provide timely solutions can have a positive impact on the relationship of people with their company.
An article published in The HR Digest in the year 2022 suggests that recognizing employees can improve their loyalty to the organization.² Although employers usually understand recognition as appreciation for their work, it can also manifest in the form of recognizing their needs and exerting effort to meet them. Employees who feel valued and appreciated are proven to have better overall work experience.
Better Work-Life Balance
Since employees can count on their voices being heard through the ServiceNow platform, they won’t hesitate to inform their leaders and employers about any problems or shortages that may arise in their workforce.
Aside from improved employee engagement, the aid you provide your people can also help them establish a better work-life balance. Instead of staying in the office after their designated hours just to finish one project due tomorrow, having on-demand experts can ensure that all tasks can be finished in a timely manner.
Instead of dedicating their time to overworking, they can choose to engage in more healthy activities such as physical exercises or meditation that improve employee wellness. They can also enjoy their own leisure time without worrying about tasks that were left unfinished.
Higher Rates of Staff Retention
With all of the benefits mentioned, it is undeniable that combining the services of ServiceNow and On-Demand Staffing can generate advantages leading to an improved employee experience.
But why is it important to have positive employee engagement and experience in the first place? The reason is that people who are satisfied, engaged, and appreciated tend to stay in their workplace.
For your company, this means an increase in employee retention and work efficiency. Moreover, the workforce stability it can bring would lead to reduced turnover costs.
ACCESS FLEXIBLE SOLUTIONS AND EFFECTIVE SERVICES THROUGH RASO360
Elevate your company’s success by harnessing the power of ServiceNow and On-Demand Staffing. With our mission to accelerate business, Raso360 can help you by providing personalized, top-quality services to solve your problems. Whether you need dedicated employees through staff leasing or renowned platforms like ServiceNow, we’re certain we can provide.
We value your company. Here, our goal is to make people like you proud! Contact us today to start a conversation.
References
1 Owan, Hideo, et al. “Teams Become More Productive When Their Hours Are Shorter.” Voxeu Column, 18 Sept. 2021, cepr.org/voxeu/columns/teams-become-more-productive-when-their-hours-are-shorter. Accessed 19 July 2023.
2 Harper, Jane. “What Factor Drives Employee Loyalty?” The HR Digest, 17 Nov. 2022, www.thehrdigest.com/what-factors-drive-employee-loyalty/. Accessed 19 July 2023.
